You have 30 days from the date of purchase to return the Alexie Hay product. To initiate a return, please ensure the item is in its original condition and packaging. Once we receive the returned item, we will process your refund promptly. If you have any questions or need assistance, our customer service team is here to help!

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.You can contact us at orders@Alexeihay.com for further assistance

All Alexei Hay rings are standard US sizes. The customer is responsible for choosing their ring size. We highly encourage customers getting sized by a local jeweler in US sizing prior to completing an order.

Many daily activities can affect the color and finish of your enameled jewels.We suggest removing your jewelry when using harsh cleaning products, swimming and before physical activities such as exercise. We also recommend extreme care when layering pieces on top of each other and hitting them against extremely hard services.

Once your piece is ready, which may take up to 14 business days due to the custom fabrication involved, we will notify you and ship your order within two days via FedEx or UPS. A signature will be required upon delivery to the shipping address provided.